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Subscriptions are managed through your Apple ID. To cancel: open your iPhone's Settings app → tap your name → Subscriptions → Numbers Game → Cancel Subscription. You'll keep Pro access until the end of your current billing period. We cannot process cancellations via email as Apple handles all billing.

Refunds for App Store purchases are handled directly by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Numbers Game charge, and request a refund. Apple typically processes refund requests within 48 hours. If you have trouble, email us at support@getnumbersgame.com and we'll help.

Streaks are calculated based on mission completion. If you believe your streak was lost due to a technical error (not user action), email us at support@getnumbersgame.com with your account email and approximate date. We'll review and restore it where appropriate.

When you start the Pro trial, you get full access to all Pro features for 7 days at no charge. At the end of the trial, your subscription begins automatically unless you cancel before the trial period ends. You can cancel at any time through your Apple ID settings — no charge if you cancel before day 7.

The Numbers Coach reads your journal entries and goal history to provide personalised advice. Your conversations are sent to OpenAI's API to generate responses — this gives the coach its intelligence. The coach builds up 22+ days of context about you, which is why its advice gets better over time. Your data is not used to train OpenAI's models.

Email us at support@getnumbersgame.com with the subject "Delete my account" from the email address associated with your account. We will permanently delete all your data within 30 days. Make sure to cancel your subscription first (through Apple) to avoid future charges.

First, try force-closing the app and reopening it. Check your internet connection. If missions still aren't appearing, email us at support@getnumbersgame.com with your account email, device type, and a screenshot of the issue. We'll fix it within 24 hours.

At the end of each month, we run a draw among the top 5 users on the leaderboard by XP. Winners are announced in the app and contacted by email. Previous winners are excluded from the following month's draw to give others a chance. Prizes vary monthly — check the Community tab for current prize details.

Currently Numbers Game focuses on one primary goal at a time — this is intentional. Research shows that focusing on one goal significantly increases the chance of success. You can update your goal at any time through the Goals tab. We plan to add multi-goal support in a future update.

Try resetting your password using the "Forgot password" link on the login screen — a reset email will be sent to your registered email address. Check your spam folder if you don't see it. If you're still locked out, email support@getnumbersgame.com and we'll help you regain access.